How can we help?

In-stock items are processed on business days. Available delivery methods and prices are shown at checkout; your order confirmation shows the agreed status.

Contact support as soon as possible with your order number. We will check whether the order can still be changed or cancelled. Contact us about your order.

Standard delivery is within Denmark. Deliveries to the Faroe Islands, Greenland and other countries are agreed separately. Large or special shipments are quoted at checkout where available, or arranged with support.

Approved B2B customers with a price agreement see their agreed price. The VAT switch changes the display only. You can enable the optional price-view control under your account Preferences.

Approved B2B customers can use the quote workflow when their account has access. You can also contact support with the products and quantities you need.

Submit your company identity and contact details in the application form. ELXpro reviews applications manually. Private prices and portal modules are available only after approval.

Authorized company administrators can invite colleagues with individual logins and manage their access to prices, ordering and protected files.

Terms depend on whether you buy as a consumer or a business. Read the terms (Danish) or send a withdrawal notice.

Contact support with your order number, product/model and a description of the issue. Include photos when emailing us if possible. Find contact details.

The Download Centre lists published files available to your current account. Protected files require the relevant approved access. Contact support if a file is missing.

Use only firmware that matches the model and hardware revision. Check the serial number against the file notes before updating. Ask us first if you are unsure.

Approved customers can see order history and documents linked to purchased products where available. Serial numbers, warranty status and location are shown only when recorded and the relevant module is enabled.