Questions and answers.

In-stock items are processed on business days. The specific shipping method, price and available delivery options are shown at checkout via Shipmondo; the order confirmation shows the agreed order status.

Email ordre@elx.dk with the order number as soon as possible. If the order has not been packed, we will update it. If it has been shipped, we handle it as a return or withdrawal.

We deliver in Denmark as standard. The Faroe Islands, Greenland and other countries are arranged separately. Shipping for large or special goods is calculated at checkout when a method is available, or arranged with support.

Business customers see prices excluding VAT and their own agreed prices. You can always switch the display between excluding and including VAT at the bottom of the page — this changes only the display, not the invoice.

Yes. Approved B2B customers can use the portal’s quote flow when it is available for the account. You can also contact support with items and quantities; the response time is confirmed for the specific enquiry.

Submit the company’s identity and contact information in the application form. ELXpro checks the application manually, and private prices or portal modules are enabled only after explicit approval.

Yes. You can invite colleagues to the company account with individual logins and control who may view prices, place orders and download locked files.

As a consumer, you have a 14-day right of withdrawal from the day you receive the item. Business customers have no right of withdrawal unless agreed in writing. See the terms and delivery conditions for the complete process.

Send the order number, a description and preferably a photo or short video to ordre@elx.dk. Consumers have a two-year right to complain under the Danish Sale of Goods Act. Business customers must submit complaints in writing without undue delay.

The Download Centre shows only quality-assured and published files permitted by your current access. Protected files require approved B2B access and documented usage rights. Contact support if a file is missing.

No. Firmware is tied to the model and hardware revision — check the serial number against the file’s revision note before updating. If you are unsure, ask us first.

Approved customers can view order history and documents linked to purchased products when the information exists on the account. Serial numbers, warranty status and location are shown only if they are registered and the module is enabled.